Returns & Exchanges

At Perenne Cosmetics, we want you to be completely satisfied with your purchase. If you receive a damaged or incorrect product, we offer a hassle-free return or exchange within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Contact our support team via email or our portal within 7 days of receiving your order to start the return process.

• 2.
  Verification

  Provide clear photographs of the product, packaging, and invoice to help us verify the condition of the items.

• 3.
  Reverse Pickup

  Once approved, we will arrange a reverse pickup from your address at no additional cost for damaged or wrong items.

• 4.
  Refund or Exchange

  After the product passes our quality check at the warehouse, we will issue a full refund to your original payment method or ship a replacement.